Pomoc, FAQ - często zadawane pytania
- Jak można zapłacić, jakie metody płatności obsługujecie? »
- Jak mogę dokonać zakupu, kiedy następuje dostarczenie kwiatów w Ostrowcu? »
- Jakie są koszty dowozu poza Ostrowiec Świętokrzyski? »
- Security at our florist »
- Terms and conditions of "Adonis" florist »
- How do I get to your florist in Ostrowiec? »
- Czy kwiatami należy się opiekować, jeśli tak to jak? »
- Privacy policy »
Privacy policy
Our company » (being also admin of the data you provide during order) only uses personal data that you provide directly. This may be because of a product or service you have ordered.
1) We use the following data:
- name and address of the shipping and delivery address,
- phone number,
- billing address (in case of invoice),
- your e-mail address,
- payment information details,
- IP address.
As you hopefully understand, we also need the data for the delivery address. Of course you want your product to be delivered, either to your own address or to the address of the person you want to surprise.
You can also register as a customer first. In addition to your specified personal data, we also save the user name you have chosen. This is useful because it will save you the trouble of having to enter your data every time. Our portal also allows you to enter and adjust these settings yourself.
2) Security
We protect all information you provide us with the most modern techniques. After all, you do not want your data to suddenly be out on the street. We do not allow anyone that has nothing to do with your data access to it. Should it be necessary that we share the data with other companies (please see point number 5), then we require such a company to handle the data just as carefully as we do. Those companies may also only use the data for the purpose for which it was given.3) Storage periods
We keep personal data as long as necessary to process your order. We then store the data for a maximum of two years for our own purposes (please see point number 4). The data will then be erased unless the law requires us to keep it longer. For example, the law obliges us to keep payment records for seven years.4) Purposes
We use the data we receive from you for different purposes. Here you can read which purposes that are. Delivery of your order: Obviously we use the data for handling your order. If you order something you naturally want it to be delivered. It is also possible that we pass on the data to so-called 'third parties': all to ensure that your order is handled properly. You can read more about these 'third parties' here (please see next point).Advertising: We understand that you want to know about all the beautiful products we have. After giving us permission, you can receive notifications of this through e-mail or via social media.
Questions: If you have a question about your order, then please visit our contact us page where you might find the answer or alternatively you can send a email or give us a call. Of course you can choose which information you send us. This data is only retained for as long as necessary to fully answer the question. After all, we want to help you as much as possible.
5) Third parties
It is possible that we pass on the data to companies with which we partner with, so-called 'third parties'. These companies help us to properly handle your order payment. These are (of your choice):- payu.pl / platnosci.pl, serwis pośrednictwa finansowego prowadzony przez spółkę pod firmą PayU S.A. z siedzibą w Poznaniu, ul. Grunwaldzka 182, 60-166 Poznań, wpisaną do rejestru przedsiębiorców Krajowego Rejestru Sądowego pod numerem KRS 0000274399, której akta rejestrowe przechowywane są przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego, NIP 7792308495, REGON 300523444
- dotpay.pl, serwis pośrednictwa finansowego prowadzony przez spółkę pod firmą Dotpay sp. z o.o. z siedzibą w Krakowie, ul. Wielicka 72, 30-552 Kraków, wpisaną do rejestru przedsiębiorców Krajowego Rejestru Sądowego pod numerem KRS 0000700791, której akta rejestrowe przechowywane są przez Sąd Rejonowy dla Krakowa - Śródmieścia w Krakowie, XI Wydział Gospodarczy, Krajowego Rejestru Sądowego NIP 6342661860, REGON 240770255,
- paypal.com, global payment merchant with a Europe offices: S.à r.l. et Cie, S.C.A. Luksemburg (R.C.S. Luxembourg B 118 349)
- Google Maps (only address based details w/o flat number).
- Google and service Google Analitycs (anonymous data like which tool you use to browse our website and how long do you stay on our pages etc.).
- We also send mail with full order details to a given by you e-mail address.